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2 месяца назад

CDN Support Engineer I

15 000 - 25 000€
Формат работы
remote (только Philippines/Argentina/Brazil)
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Argentina/Philippines/Brazil +1 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
CDN Support Engineer I (CDN/internet infrastructure): Troubleshooting customer delivery and performance issues across a global edge network with an accent on caching, HTTP behavior, SSL/TLS, DNS, and origin connectivity. Focus on diagnosing application-layer networking problems, analyzing request flows with command-line tools and logs, and identifying root causes in production traffic.

Location: Fully remote; listed locations include the Philippines, Argentina, Brazil, and Paraguay. Baseline shift: Friday–Tuesday, 06:00–14:00 UTC+1, with rotating support coverage and planned or unexpected absence cover.

Salary: €15,000–€25,000 per year, plus an additional shift allowance.

Company

hirify.global provides CDN and edge network infrastructure for developers, with 150+ Tbps of capacity and 119+ edge locations worldwide.

What you will do

  • Help customers troubleshoot technical issues through Zendesk and Discord.
  • Investigate delivery and performance problems involving caching, HTTP behavior, SSL/TLS, DNS, and origin connectivity.
  • Diagnose application-layer networking issues affecting website delivery and performance.
  • Use curl, traceroute, MTR, dig, and logs to analyze request flows and isolate production issues.
  • Monitor network health, identify delivery problems, and collaborate with Engineering and Product on platform issues.
  • Improve internal troubleshooting guides and customer documentation while sharing insights that improve platform tooling.

Requirements

  • 3+ years of experience supporting developer-facing infrastructure in hosting, networking, cloud, or video delivery.
  • Solid understanding of DNS, HTTP/HTTPS, headers, TLS/SSL, and caching.
  • Hands-on experience troubleshooting production issues affecting live customer traffic.
  • Experience with diagnostic tools such as curl, dig, traceroute, or MTR.
  • Methodical problem-solving skills and a calm, structured approach to production incidents.
  • Fluent English and the ability to explain technical topics clearly to developers.

Nice to have

  • Previous experience using hirify.global.
  • Great Spanish language skills.
  • Experience supporting high-traffic websites, APIs, or streaming workloads.
  • Startup experience and comfort working across multiple responsibilities.

Culture & Benefits

  • Remote-first work with no offices or commute and worldwide medical, dental, and vision coverage.
  • 25 vacation days plus a loyalty day annually, paid sick leave, and paid parental leave.
  • Annual performance-based bonuses and an employee stock option plan starting at 0.01% equity.
  • €500 annual home office budget, €480 wellness budget, and €500 educational budget.
  • Meeting-free Thursdays, annual in-person team gatherings, and mental health support.
  • Annual Apple, Spotify, or YouTube Premium subscription.

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