Client Services Officer (FSU)

Location: Limassol, Cyprus; morning shift 09:00–18:00, with flexibility to work on public holidays.

Company

hirify.global is a multi-regulated broker offering access to CFDs across Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as exchange-traded derivatives including Futures and Options.

What you will do

• Handle client inquiries via live chat, email, and phone in English.
• Coordinate with internal departments to resolve client issues promptly.
• Support verification and KYC procedures and provide accurate information about account management, execution queries, and platform functionality.
• Troubleshoot login and platform navigation issues and guide clients in using available tools.
• Support client retention through personalized follow-up, dormant-account reactivation, and tailored solutions.
• Participate in expos.

Requirements

• At least one year of experience in customer support or sales within a regulated financial services company.
• Fluent written and spoken English and Russian.
• College or university degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• Professionalism, self-motivation, flexibility, and a strong team-oriented work ethic.

Nice to have

• Knowledge of an additional language.
• Deep understanding of financial products and exchange-traded derivatives such as Futures and Options.

Culture & Benefits

• Career opportunities in a global, fast-growing company.
• Remuneration based on qualifications and experience.
• Employee Training & Development program.
• Birthday and loyalty benefits.

Hiring process

• First interview with hiring managers or an HR call.
• Task assessment.
• Final interview with top management.