System Administrator I (AI)

Location: On-site in Oslo, Norway; scheduled visits to Dmart offices may be required.

Company

foodora is part of hirify.global, a global local-delivery platform operating in around 65 countries and headquartered in Berlin, Germany.

What you will do

• Provide on-site and remote support for hardware, software, accounts, workstations, networking, printers, and A/V equipment.
• Log, prioritize, and resolve support tickets using Jira and ServiceNow, escalating larger infrastructure projects when needed.
• Track IT assets through their lifecycle and maintain MDM compliance across enterprise devices.
• Support access management with Okta and SailPoint IIQ and contribute to IT governance and compliance initiatives.
• Maintain onboarding and offboarding processes, service KPIs, and SLAs while improving workflows with senior IT team members.
• Use Copilot, Claude, ChatGPT, and Gemini for troubleshooting and knowledge-base work, and pilot AI-assisted automations.

Requirements

• At least 1 year of experience in IT operations or first-level support.
• Hands-on experience managing Windows and macOS workstations and endpoint devices.
• Strong troubleshooting skills for hardware and enterprise IT software.
• Ability to work independently and own issues end to end.
• Strong verbal and written communication skills with a service-oriented approach.

Culture & Benefits

• Work from a modern central office in Oslo.
• Playful and energetic working environment.
• SATS gym membership and subsidized public transport within Zone 1.
• Access to LinkedIn Learning, health and travel insurance, and employee discounts on foodora orders.
• Additional compensation may include equity or variable bonuses for eligible roles.