Payments & Refunds Specialist (SaaS)

TL;DR

Payments & Refunds Specialist (SaaS): Resolving hotel and vendor payment issues for business travelers through documentation collection, payment coordination, and account follow-up with an accent on accuracy, prioritization, and service quality. Focus on managing high-volume outbound communication, coordinating pre-authorizations and virtual credit cards, and maintaining reliable payment records.

Location: Chicago, United States; remote work is available, but the role requires being within commuting distance of a company hub and working in person three days per week. Training is hybrid in the Chicago office for four weeks. Monday–Friday shift: 12:00–21:00 CST. Training schedule: 08:00–16:30 CST.

Salary: $20–$22 per hour plus equity.

Company

hirify.global is a SaaS platform for business travel and spend management, serving more than 10,000 companies worldwide.

What you will do

• Make high-volume outbound calls to hotels and travel vendors on behalf of travelers.
• Collect folios, receipts, payment details, and other required documentation.
• Follow up with travelers and travel administrators when updated payment information is needed.
• Create and distribute pre-authorization forms, prepaid payment forms, and virtual credit cards.
• Coordinate with hotels to resolve payment issues and support credit card reversals.
• Maintain accurate records and provide timely status updates.

Requirements

• Excellent written and verbal communication, listening, empathy, and rapport-building skills.
• Ability to work independently in a fast-paced, high-volume environment with minimal supervision.
• Proficiency with Windows-based applications and comfort working at a computer for extended periods.
• Strong attention to detail, organization, and ability to manage multiple tasks simultaneously.
• Positive, professional, customer-focused attitude and ability to meet performance goals.
• English is the official office language; candidates must be based within commuting distance of a company hub.

Nice to have

• Previous travel industry experience.
• Spanish-language proficiency.

Culture & Benefits

• Three-day-per-week in-person work model with remote flexibility.
• 20 vacation days, 12 public holidays, and up to 20 work-from-anywhere days per year.
• Medical, dental, vision, HSA, gym, life, and disability benefits.
• 401(k) plan with company matching and equity ownership.
• Paid parental leave, volunteering time, wellbeing support, and relocation assistance for eligible roles.

Hiring process

• Interviews include discussion of how candidates use AI and apply judgment when working with AI-enabled tools.
• Submit an English resume and, where applicable, an updated portfolio.