IT Support (Munich, Germany)

Location: Munich, Germany; fully office-based

Company

hirify.global is a full-service clinical contract research organization providing clinical development services to biotechnology, pharmaceutical, and medical device companies. The organization operates across more than 40 countries and employs over 6,500 people.

What you will do

• Administrate user accounts for network, email, and business applications.
• Provide end-user support for computers, peripherals, mobile devices, copiers, scanners, operating systems, and office applications.
• Support building security and environmental monitoring systems.
• Identify, research, and resolve technical problems with IT equipment and software.
• Respond to support tickets, calls, emails, and technical requests, and document their resolution.
• Communicate and collaborate with regional and global IT team members.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preferably 2+ years of experience in a help desk or IT support role.
• Experience with user account administration and troubleshooting IT hardware and software.
• Ability to work fully from the Munich office.

Nice to have

• Experience with Exchange Server tools.
• Experience with Office 365 and other cloud-based applications.

Culture & Benefits

• Office-based environment with on-site mentors and structured career development paths.
• Industry-focused onboarding, training, and ongoing learning opportunities.
• Collaborative environment with cross-functional communication and accessible leadership.
• Competitive compensation, health and wellness benefits, retirement benefits, and paid time off.
• Occasional work-from-home flexibility may be available for eligible positions after training.
• Company-sponsored social events.

Hiring process

• Applications are reviewed by a hirify.global team member.
• Selected candidates are contacted for an interview.