Sales Operations Officer

TL;DR

Sales Operations Officer (CRM/Sales Operations): Supporting CRM administration, opportunity management, reporting, forecasting, and cross-functional coordination for client service operations with an accent on data quality, pipeline tracking, and process efficiency. Focus on maintaining accurate business records, improving CRM workflows, and solving coordination challenges across Sales, Marketing, Operations, and Client Service Management.

Location: Belgrade, Serbia; hybrid work is available after successfully passing the probation period.

Company

A financial technology company providing technology-enabled services and solutions for financial services organizations.

What you will do

• Maintain accurate CRM data, client information, documentation, and service-related records.
• Support opportunity management, sales administration, pipeline tracking, and client follow-up.
• Prepare sales and client-related reports, dashboards, analyses, and performance tracking.
• Support sales forecasting, process improvements, CRM enhancements, testing, and user support.
• Coordinate communication and issue resolution across Sales, Marketing, Operations, and other internal stakeholders.

Requirements

• 2+ years of experience in Sales Operations, Client Services, Business Operations, or a similar role.
• Strong analytical, organizational, coordination, and attention-to-detail skills.
• Proficiency in Microsoft Excel and Microsoft Office.
• Experience with CRM systems such as Microsoft Dynamics or Salesforce.
• Strong communication and stakeholder management skills.
• Fluent English in written and spoken communication, plus a proactive approach and willingness to learn.

Culture & Benefits

• Collaborative, inclusive, and business-focused work environment.
• Opportunities to learn, contribute, and develop a career in sales operations.
• In-person collaboration and learning as needed.
• Hybrid work arrangement after the probation period.
• Workplace culture focused on safety, respect, inclusion, and employee development.

Hiring process

• Applications may be supported by AI-based recruiting tools.
• All employment decisions include human review.