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обновлено 3 дня назад

IT Onsite Support Engineer (Gaming)

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Bulgaria
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
IT Onsite Support Engineer (Windows/Microsoft): Providing second-level onsite IT support in Sofia, including device deployments, executive assistance, account administration, and collaboration technology support with an accent on endpoint management, identity administration, and customer service. Focus on resolving complex incidents, managing Active Directory and Azure environments, and improving technical processes and knowledge documentation.

Location: Sofia, Bulgaria; onsite

Company

hirify.global develops products and services for the gaming and entertainment industry.

What you will do

  • Provide second-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
  • Manage service requests and incidents through in-person support, email, Zoom, and remote assistance tools.
  • Deliver concierge IT support for executives and facilitate IT inductions for new hires.
  • Administer user accounts in Active Directory and other business systems.
  • Support video conferencing, meeting-room AV, and collaboration technologies.
  • Maintain knowledge-base articles, technical documentation, processes, and procedures while coordinating equipment procurement and installation.

Requirements

  • Strong Windows and Microsoft technology expertise, including Active Directory and advanced user account administration.
  • Working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud services.
  • Experience with remote technical assistance, video conferencing, meeting-room AV, ITSM, issue tracking, and asset management platforms, including ServiceNow.
  • Strong customer service, communication, de-escalation, collaboration, and problem-solving skills.
  • Ability to work independently, manage multiple priorities, and adapt in a fast-paced technical environment.
  • A+ and MCITP certifications are required or preferred; Security+, Network+, and ITIL Foundation are additional qualifications.

Culture & Benefits

  • Full-time position in a cooperative and inclusive work environment.
  • Pay-for-performance compensation philosophy based on skills, experience, qualifications, location, and individual impact.
  • Depending on the role and location, benefits may include annual bonuses, health and wellbeing support, paid time off, retirement plans, insurance, and statutory benefits.

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