Dashboard & Service Reporting Analyst (Power BI)

Location: Hybrid, Melbourne, Australia

Company

hirify.global provides payment services and technology support to clients in the Australian market.

What you will do

• Review customer contracts and develop an SLA reporting catalogue.
• Define KPI calculations and identify and validate authoritative data sources.
• Produce monthly customer service reports and develop dashboards.
• Document reporting processes and progressively automate reporting with Data Engineers and AI Developers.
• Support customer governance meetings and continuous service improvement.

Requirements

• Experience with service reporting and SLA interpretation.
• Experience using Excel and Power BI or Tableau.
• Knowledge of ITIL Service Level Management.
• Exposure to financial services, banking, or payment organisations.
• Degree or Diploma in IT, Business Analytics, Data Analytics, or equivalent experience.

Nice to have

• SQL experience.
• ITIL Foundation certification.
• Power BI certification.
• Experience with ServiceNow, Jira, Slack, and incident management tools.

Culture & Benefits

• Work with colleagues from around the world in a global organisation.
• Access extensive training and development opportunities.
• Collaborate on payment technology and service improvement initiatives.
• Work in an empowering, collaborative environment focused on learning and growth.