Client Service Management Officer

TL;DR

Client Service Management Officer (B2B Client Support): Supporting Acolin products across the full client lifecycle, from onboarding and daily operations to reporting, issue resolution, and cross-team coordination, with an accent on client communication, data accuracy, and operational processes. Focus on managing complex client queries, maintaining CRM and fund data records, coordinating servicing teams, and improving contract management and reporting workflows.

Location: Belgrade, Serbia; hybrid work begins after successfully passing the probation period.

Company

hirify.global is a financial technology company providing products and services for client, fund data, and operational management, including the Acolin product portfolio.

What you will do

• Support client onboarding, implementation, ongoing operations, and the full client lifecycle.
• Monitor client mailboxes, respond to queries, and coordinate task delivery across servicing teams.
• Maintain accurate client information in CRM, fund data tools, and internal databases.
• Document, resolve, escalate, and track client issues and complaints through completion.
• Prepare routine and ad-hoc reports, support contract management and invoicing, and document operational procedures.
• Contribute to CRM and contract management cleanup initiatives and coordinate client communications with marketing and business teams.

Requirements

• At least 2 years of experience in B2B client support and relationship management.
• Experience with CRM systems and Excel, including pivot tables and VLOOKUP.
• Strong organizational, time-management, communication, and interpersonal skills.
• High attention to detail and accuracy when working with data.
• Customer-centric, proactive, and able to manage tasks independently and within cross-functional teams.
• Fluency in written and spoken English is required.

Nice to have

• Familiarity with Funds Data or Commission tools.
• Additional language skills.
• Experience creating training materials and standard operating procedures.

Culture & Benefits

• Collaborative, client-focused work environment.
• Hybrid flexibility with in-person collaboration as needed after the probation period.
• Inclusive workplace that values authenticity, safety, and diverse perspectives.
• Opportunities to learn, develop skills, and build a career across client service operations.

Hiring process

• Applications may be reviewed with AI-assisted recruiting tools.
• All employment decisions include human review.
• Falsification or misrepresentation during the recruiting process results in disqualification.