Support Engineer II (Developer Portal)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Engineer II (Developer Portal): Providing Level 1 technical support for the Developer Portal within EDW Enablement with an accent on incident handling, API troubleshooting, and service requests. Focus on diagnosing technical platform problems, creating Power BI reporting for support trends, and integrating AI-powered automation to enhance the developer experience.
Location: Fully remote, but associated with Heredia, Costa Rica
Company
is a global data and technology corporation powering opportunities across financial services, healthcare, automotive, and insurance markets.
What you will do
- Provide Level 1 technical support for the Developer Portal, including incident handling and service requests.
- Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access.
- Escalate complex issues to Level 2/engineering teams with comprehensive documentation and context.
- Monitor system alerts and maintain support documentation, knowledge base articles, and standard operating procedures.
- Collaborate with development and DevX teams to identify recurring issues and recommend platform improvements.
- Create reports and insights on support trends, performance metrics, and user experience using Power BI.
Requirements
- Bachelor's degree in Computer Science, IT, Software Engineering, Data Analytics, or equivalent practical experience.
- 2–4 years of experience in Technical Support, Application Service Desk, or Developer Support.
- Proficiency in Python for scripting, automation, API integrations, and troubleshooting.
- Proficiency in data analysis using Power BI, Excel, and SQL.
- 1+ years of experience with RPA platforms such as Automation Anywhere, UiPath, or Power Automate.
- Knowledge of Agentic AI and Generative AI, including LLMs, prompt engineering, RAG, and AI-powered automation.
Culture & Benefits
- Comprehensive medical, life, and dental insurance.
- Flexible work arrangements and work-from-home options.
- Annual performance bonus and education reimbursement.
- International Share Save Plan and Asociacion Solidarista.
- Paid time off, family bonding, and bereavement leave.
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