Helpdesk Technician Tier 1 (AI Cloud)

TL;DR

Helpdesk Technician Tier 1 (IT Infrastructure): Providing first-level technical support for end-users with an accent on hardware, software, and basic networking troubleshooting. Focus on managing user accounts in Active Directory and Microsoft 365, coordinating onboarding/offboarding, and maintaining IT asset inventory.

Location: Remote (Singapore). Applicants must be authorized to work in Singapore.

Company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment.

What you will do

• Act as the first point of contact for technical assistance via tickets, email, and messaging.
• Analyze, troubleshoot, and resolve hardware, software, and peripheral issues such as printers and monitors.
• Manage user account creation, password resets, and access permissions in Active Directory and enterprise systems.
• Install, configure, and maintain laptops, mobile devices, and software applications.
• Facilitate onboarding and off-boarding processes, including workstation setup and re-imaging.
• Maintain asset inventory records and contribute to the internal IT knowledge base.

Requirements

• 4+ years of experience in IT service desk or customer support roles.
• Advanced troubleshooting skills in Microsoft Azure, Microsoft 365, and MDM administration.
• Experience managing enterprise tools such as Slack, Jira, and Zoom.
• Hands-on experience with AV systems and basic networking.
• Strong technical documentation and knowledge base writing skills.
• Must be authorized to work in Singapore.

Culture & Benefits

• Competitive compensation and career growth opportunities.
• Flexible work environment with high levels of ownership and autonomy.
• Opportunity to work on impactful AI projects within an international team.
• Collaborative and innovative corporate culture.