Senior Customer Success Engineer - Federal

TL;DR

Senior Customer Success Engineer - Federal (Data Security/Cloud): Driving adoption, technical success, and return on investment for enterprise customers using Cyera’s data security platform with an accent on onboarding, customized use cases, troubleshooting, and executive engagement. Focus on solving complex cloud and data security challenges, leading technical workshops and business reviews, and translating customer feedback into product improvements.

Location: Remote within the United States, with 25–50% annual travel to customer sites.

Salary: $220,000–$240,000 total compensation.

Company

Cyera develops data security and AI trust infrastructure that helps enterprises discover, protect, and govern sensitive data.

What you will do

• Serve as the primary technical expert and trusted advisor for customers using the Cyera Platform.
• Lead onboarding, training, technical workshops, and Quarterly Business Reviews to drive sustained adoption.
• Design and deliver customized use cases and joint success plans aligned with customer business and technology goals.
• Troubleshoot technical issues, remove customer blockers, and monitor health, usage, retention, and expansion indicators.
• Advocate for customer feedback in product development and document best practices for internal and external knowledge sharing.
• Mentor team members and participate in interviewing and onboarding new hires.

Requirements

• 12 years of experience with strong project management skills and the ability to manage multiple complex projects.
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, networking, compute assets, IAM, and permissions.
• Proficiency in SQL, Python or equivalent scripting languages, APIs, web services, and cloud environments.
• Hands-on expertise in data security areas such as DLP, data privacy and protection, DSPM/CSPM, SIEM, or vulnerability management.
• Experience in a technical customer-facing role at a software company, owning onboarding, renewals, expansion, and strategic customer relationships.
• Associate degree or equivalent experience required; strong communication skills and experience leading executive meetings and technical workshops.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off, paid holidays, and sick time.
• Health, vision, dental, life, and short- and long-term disability insurance.
• Fast-paced startup environment with opportunities to work autonomously and collaborate across development and customer-facing teams.