Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Managing customer interactions, transaction processing, and collections for a global B2B cross-border payments platform with an accent on complex case resolution and operational risk mitigation. Focus on investigating overdue balances, ensuring regulatory compliance, and mentoring junior associates.

Location: Hybrid (Vilnius, Lithuania). Must have permanent legal right to work in Lithuania; no visa sponsorship provided.

Salary: Monthly gross starts at 2,617 EUR + language bonus.

Company

hirify.global is the largest non-bank B2B cross-border payments company in the world, providing technology-led payment solutions for smarter money movements.

What you will do

• Manage customer interactions through phone, case management, and digital channels.
• Take ownership of complex and escalated cases to drive resolution.
• Process and validate customer transactions in accordance with SLAs and regulatory requirements.
• Investigate overdue balances and support reconciliation and collections activities.
• Act as an escalation point and mentor for associates on process and transaction queries.
• Maintain accurate documentation to ensure compliance with internal and legal policies.

Requirements

• 2–4 years of experience in customer support, deal desk, collections, or operational roles.
• Fluency in German or French.
• Clear written and verbal English communication skills.
• Strong analytical, documentation, and problem-solving skills.
• Permanent legal right to work in Lithuania (no visa sponsorship available).

Culture & Benefits

• Flexible hybrid work model (6–10 days per month in the office).
• Comprehensive insurance package including health, disability, and life insurance.
• Possibility to work from abroad for 60 days per year.
• Wellness days (3 per year) and paid volunteering opportunities (5 days per year).
• Career growth and development opportunities within a global organization.