Director, Client Consulting (Payments)

Location: Hybrid position based in Kuala Lumpur, Malaysia; office attendance expectations will be confirmed by the hiring manager.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Lead end-to-end consulting engagements for major issuing, acquiring, merchant, and fintech clients.
• Identify client pain points, define project scope and deliverables, and develop revenue opportunities for new engagements.
• Design payment strategies, product-market fit assessments, customer value propositions, digital wallet initiatives, and mobile banking improvements.
• Build trusted advisor relationships with senior client executives and collaborate with product, marketing, risk, innovation, and data science teams.
• Prepare proposals, project plans, research, analytical frameworks, interview guides, and executive presentations.
• Contribute to consulting offerings and thought leadership on the future of payments in Malaysia.

Requirements

• Minimum 12 years of relevant experience in consulting, corporate strategy, banking, or business management.
• Senior-level experience in Big 4, MBB, boutique consulting, or equivalent firms, with knowledge of the payments industry in Malaysia.
• Proven experience managing client relationships, selling major projects, and influencing senior management.
• Strong execution, analytical, problem-solving, presentation, commercial, and business-case development skills.
• Experience delivering measurable business impact, leading change, and managing multiple projects in a matrixed organization.
• Strong academic background and exposure to customer experience design, human-centered design, or design thinking.

Culture & Benefits

• Hybrid work arrangement with office attendance determined by the hiring manager.
• Opportunity to work on high-impact payments challenges at global scale.
• Collaboration with experienced teams across consulting, payments, technology, data science, product, and risk.
• Work focused on measurable client and business outcomes.