Director, Client Consulting (Payments)

Location: Kuala Lumpur, Malaysia; hybrid work with office days confirmed by the hiring manager

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and governments across more than 200 countries and territories.

What you will do

• Lead end-to-end consulting engagements for issuing, acquiring, merchant, and fintech clients.
• Assess payment strategies, product-market fit, customer value propositions, digital wallets, and mobile banking applications.
• Analyze client and hirify.global data to develop data-driven solutions, including AI model deployment in collaboration with data science teams.
• Identify client pain points, define project scopes and deliverables, and develop revenue opportunities for new engagements.
• Prepare proposals, project plans, interview guides, data requirements, frameworks, and executive presentations.
• Build trusted advisor relationships with senior executives and contribute to consulting offerings and payments thought leadership.

Requirements

• Minimum 12 years of relevant experience in consulting, corporate strategy, banking, or business management.
• Senior-level experience in Big 4, MBB, boutique consulting, or equivalent organizations.
• Strong knowledge of the payments landscape, consumer trends, and regulatory developments in Malaysia.
• Proven experience managing client relationships, selling major projects, and influencing senior management.
• Strong analytical, problem-solving, presentation, commercial, and project execution skills.
• Ability to work collaboratively in a matrixed organization and manage multiple projects concurrently.

Nice to have

• Experience in payments, technology, or financial services firms leading high-impact client projects.
• Exposure to customer experience design, human-centered design, and design thinking.
• Experience driving innovation, leading change, and developing business cases demonstrating ROI.

Culture & Benefits

• Opportunity to create impact at scale in global payments technology.
• Collaboration with product, marketing, risk, innovation, data science, and other functional teams.
• Work in a hybrid environment with office attendance agreed with the hiring manager.