Support Specialist (AI)

TL;DR

Support Specialist (AI): Resolving contributor inquiries across email and chat channels with an accent on case investigation and clear communication. Focus on improving internal workflows and ensuring high-quality support for AI data contributors.

Location: Mexico City, MX

Company

Scale AI develops reliable AI systems and high-quality data technologies that power the world's leading models.

What you will do

• Resolve routine and moderately complex contributor inquiries via email and chat.
• Document investigations and resolutions thoroughly in Zendesk or equivalent systems.
• Identify and escalate out-of-scope issues with clear context and documentation.
• Provide feedback on workflows and documentation to improve efficiency and contributor experience.

Requirements

• Prior experience in high-volume customer or platform support.
• Ability to work autonomously and manage tasks independently.
• Strong written and verbal English communication skills.
• Familiarity with Slack, Google Workspace, and customer service SaaS tools.
• Must be based in Mexico City, MX.

Culture & Benefits

• Company equipment provided during the engagement.
• Potential for conversion to full-time employment based on performance and business needs.
• Inclusive and equal opportunity workplace with a commitment to accessibility.