обновлено 1 месяц назад
Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Specialist (AI Platform): Resolving routine and moderately complex contributor support inquiries across email and chat with an accent on investigation, clear communication, and thorough documentation. Focus on escalating nuanced cases, improving workflows and support documentation, and working independently in an asynchronous environment.
Location: Mexico City, Mexico; remote collaboration with internal teams as needed
Company
develops reliable AI systems, high-quality data, and full-stack technologies for AI applications used by enterprises and governments.
What you will do
- Resolve routine and moderately complex contributor inquiries through email and chat support.
- Communicate with contributors clearly, empathetically, and professionally.
- Document investigations, actions, and resolutions in Zendesk or equivalent systems.
- Identify out-of-scope issues and escalate them with complete context and documentation.
- Suggest improvements to workflows, macros, and support documentation.
- Stay current with process and product updates using provided resources.
Requirements
- Prior experience in high-volume customer support, platform support, or a similar role.
- Experience working remotely and managing priorities independently without direct supervision.
- Strong written and verbal English communication skills are required.
- Familiarity with customer service SaaS tools, Slack, and Google Workspace.
- Ability to exercise sound judgment and navigate moderately complex or ambiguous cases.
Culture & Benefits
- Independent contractor engagement for an estimated six-month term.
- Company equipment provided during the engagement.
- Asynchronous collaboration with internal teams.
- Potential continued engagement or conversion to full-time employment based on performance and business needs.
Hiring process
- A 90-day waiting period applies before reconsideration for the same role after an application.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
