Senior Customer Success Manager (Delphix)

TL;DR

Senior Customer Success Manager (Delphix): Building strategic relationships with enterprise customers in the central United States to drive adoption, value realization, renewals, and account expansion with an accent on customer health, executive engagement, and cross-functional collaboration. Focus on managing technical escalations, developing strategic account plans, measuring business outcomes, and identifying new use cases across DevOps and test data management environments.

Location: Minneapolis, Minnesota, or remote within the United States; hybrid workplace.

Salary: $90,800–$117,000 per year, plus eligibility for an annual bonus.

Company

hirify.global Software provides enterprise software solutions used by leading brands and DevOps teams worldwide.

What you will do

• Build and maintain strategic relationships with enterprise decision-makers and economic buyers.
• Increase product adoption, define customer value, secure renewals, and identify expansion opportunities.
• Partner with Sales, Solutions Engineering, Professional Services, Support, Product, Legal, and Operations teams.
• Lead executive engagements, value assessments, business reviews, and customer reference activities.
• Manage customer health, risk forecasting, escalations, performance indicators, and account plans.
• Identify new use cases, organizational contacts, market opportunities, and competitive insights.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, a related field, or comparable education and experience.
• 8+ years of account management or customer success experience in a software company.
• Experience negotiating and closing customer contracts, including renewals and expansions.
• Experience leading technical conversations and influencing action based on customer requirements and solution value.
• Experience in development, testing, or data management environments, with knowledge of DevOps, Test Data Management, Agile, CI/CD, and masking.
• Ability to collaborate with sales, field services, delivery teams, and partners; willingness to travel occasionally.

Culture & Benefits

• Collaborative environment focused on creativity, belonging, wellness, and professional growth.
• Medical, dental, and vision coverage.
• Retirement benefits, life insurance, wellness programs, and paid time off.
• Annual bonus eligibility and additional employee perks.
• Opportunities to work with colleagues and customers across a global organization.