Client Engagement Manager (Medical Communications)

TL;DR

Client Engagement Manager (Medical Communications): Leading client relationships and the delivery of medical communications programs across life sciences accounts with an accent on strategic alignment, financial management, regulatory compliance, and quality delivery. Focus on coordinating cross-functional teams, managing MLR review workflows, solving scope and timeline challenges, and identifying opportunities for account growth.

Location: Home-based within the United States or Canada. Hybrid work applies if located within a commutable distance of the Toronto, San Francisco, Boston, or Yardley, Pennsylvania offices. Occasional onsite client meetings, advisory boards, congress activities, and speaker programs may be required.

Company

hirify.global provides strategic learning and development, scientific advisory, and medical communications solutions for the life sciences industry.

What you will do

• Manage day-to-day client relationships and serve as the primary contact for assigned accounts and projects.
• Lead medical communications programs from initiation through completion, ensuring delivery within scope, timeline, budget, and quality standards.
• Run client status meetings, prepare agendas and updates, and coordinate timely follow-up.
• Collaborate with Creative, Editorial, Digital, and Project teams to manage execution and review deliverables.
• Manage project financials, invoicing, reconciliations, change orders, proposals, and statements of work.
• Support MLR review, compliance with SOPs and industry regulations, junior team development, and business development activities.

Requirements

• Bachelor’s degree required; Communications, Marketing, Life Sciences, or a related field preferred.
• 4–6+ years of experience in medical communications, medical education, pharmaceutical marketing, or a related field.
• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development.
• Financial acumen including forecasting, statement of work development, budget tracking, and profitability management.
• Strong client communication, organization, time management, collaboration, quality, and compliance skills.
• Proficiency with Microsoft Office and project management systems.

Nice to have

• Advanced degree.
• Familiarity with Veeva PromoMats or similar document submission systems.

Culture & Benefits

• Meaningful work focused on advancing knowledge and improving lives.
• Inclusive environment built around creativity, quality, community, and collaboration.
• Remote work within the United States or Canada, with hybrid options near designated offices.
• Global organization with nearly 800 full-time employees.
• Commitment to diversity, equity, inclusion, and equal opportunity.