Technical Account Manager (CSM) (Fintech)

TL;DR

Technical Account Manager (CSM) (Fintech): Managing customer relationships and implementations for an API-driven financial services platform with an accent on technical guidance, onboarding, and account growth. Focus on troubleshooting complex systems, coordinating concurrent customer projects, and identifying expansion opportunities with enterprise fintechs and credit unions.

Location: New York City, NY; onsite role with 10–20% occasional travel

Salary: $105,000–$125,000 base salary; $110,000–$135,000 on-target total earnings, plus equity and benefits.

Company

hirify.global is a fintech startup building API-driven financial products in partnership with major brands such as Robinhood, DoorDash, Chime, Cash App, Visa, and American Express.

What you will do

• Own relationships with assigned customers and coordinate multiple concurrent projects.
• Support customers throughout implementation, daily operations, renewals, and growth.
• Provide technical guidance during API integrations and new product rollouts.
• Develop and execute account plans with Account Managers and the Head of Success.
• Analyze customer needs, identify expansion opportunities, and collaborate with Sales on growth.
• Improve customer success processes and documentation while delivering proactive support.

Requirements

• 2–4 years of experience in Customer Success or Technical Account Management.
• Experience supporting a technical or API-based product.
• Strong understanding of complex systems, including APIs and databases, with the ability to solve technical problems.
• Experience building and executing account plans while coordinating stakeholders on both sides of the relationship.
• Creative, detail-oriented approach to ambiguous problems and customer initiatives such as onboarding, product launches, and proofs of concept.
• Must be based in New York City, NY and able to travel occasionally for 10–20% of the role.

Nice to have

• Experience working at an early-stage startup.

Culture & Benefits

• Opportunity to shape a small, well-funded startup and its culture.
• Equity and competitive compensation packages.
• Medical, dental, vision, life, and short-term disability insurance.
• Flexible paid time off, paid parental leave, and a 401(k).
• Mentorship opportunities, free Citibike membership, and pet-friendly offices and Zoom spaces.