Technical Support Specialist (iGaming)

TL;DR

Technical Support Specialist (iGaming): Providing 24/7 technical escalation support for white-label casino, sportsbook, and B2B aggregation platforms with an accent on incident triage, troubleshooting, monitoring, and cross-functional resolution. Focus on identifying bugs, improving incident response processes, documenting resolutions, and maintaining service reliability for an international customer base.

Location: Fully remote from anywhere in the world; the team is based in Tallinn. Availability for day, evening, night, and weekend shifts is required.

Company

hirify.global provides white-label casino, sportsbook, and B2B aggregation solutions for the iGaming industry.

What you will do

• Provide 24/7 technical escalation coverage for customer incidents, service requests, and system monitoring alerts.
• Triage, categorize, prioritize, and troubleshoot technical issues to support timely resolution.
• Identify potential bugs and escalate complex cases to Product, Development, or Marketing teams.
• Explain product functionality, features, and best practices clearly to non-technical audiences.
• Monitor system performance and contribute to incident response, risk mitigation, and process improvements.
• Maintain accurate incident, resolution, and escalation documentation in support systems.

Requirements

• Excellent problem-solving and troubleshooting abilities with a methodical approach.
• Strong multitasking, attention to detail, and performance under pressure.
• Exceptional communication skills and the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with API alerting and system monitoring tools.
• Flexibility to work day, evening, night, and weekend shifts.
• Ability to collaborate cross-functionally and escalate issues appropriately.

Nice to have

• Experience in the gambling or iGaming industry.
• Basic programming and coding experience.
• C1-level Russian.
• Proactive ownership, curiosity, adaptability, empathy, and a solution-oriented mindset.

Culture & Benefits

• Full-time remote work from anywhere in the world.
• 28 days off per year and seniority leave.
• Supportive, friendly, and international work environment.
• Opportunities for career development and professional growth.
• Collaboration with a distributed team across the world.

Hiring process

• Online assessment.
• Introductory call and hiring manager round.
• Reference check followed by an offer letter.