обновлено 1 месяц назад
Customer Success Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Engineer (AI): Driving adoption, consumption, and measurable outcomes from deployed GenAI applications with an accent on technical enablement, customer health monitoring, and use case optimization. Focus on supporting LLM implementations, diagnosing technical issues through code and logs, and translating AI platform capabilities into measurable business outcomes.
Location: Remote Dubai, United Arab Emirates
Company
delivers AI platforms and applications that help organizations develop, deploy, and govern predictive and generative AI at scale.
What you will do
- Guide customers through onboarding, first-use milestones, and initial adoption of deployed GenAI applications.
- Monitor product usage, identify stalled users or underutilized applications, and drive ongoing consumption and business impact.
- Track customer health, satisfaction, and success milestones while coordinating mitigation plans for identified risks.
- Deliver onboarding workshops, training sessions, and scalable technical enablement for business and technical audiences.
- Provide technical feedback and enhancement requests to product and engineering teams.
- Collaborate with Engagement Directors and Professional Services to align learning initiatives with business goals and capture measurable outcomes.
Requirements
- 3–5+ years of experience in technical customer-facing roles such as Solution Engineer, AI/ML Engineer, Technical CSM, or Application Developer.
- Experience with AI platforms, GenAI application development, prompt engineering, LLMs, and application lifecycle management.
- Extensive knowledge of the end-to-end machine learning lifecycle, including feature engineering, model training, evaluation, and deployment for inference.
- Understanding of GenAI application architectures, cloud infrastructure across AWS, Azure, or GCP, and deployment patterns.
- Ability to read code and logs, diagnose technical issues, and translate complex functionality into measurable business outcomes.
- Professional proficiency in Japanese and English, both written and verbal; the role is based remotely in Dubai.
Nice to have
- Advanced degree in a technical, business, or related field.
Culture & Benefits
- Flexible Time Off Program and paid holidays.
- Medical, dental, and vision insurance depending on location and local legal requirements.
- Paid parental leave and a Global Employee Assistance Program.
- Operating principles emphasize customer focus, high standards, rigor, constructive debate, collaboration, and results.
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