Customer Success Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Engineer (AI): Driving adoption and measurable outcomes for GenAI applications with an accent on technical enablement, platform integration, and customer health monitoring. Focus on bridging the gap between developers and the platform to accelerate time-to-value and ensure successful deployment of AI solutions.
Location: Must be based in Dubai
Company
provides a comprehensive AI platform that enables organizations to develop, deliver, and govern predictive and generative AI at scale.
What you will do
- Guide customers through onboarding milestones and ensure successful adoption of deployed GenAI applications.
- Monitor product usage and engagement to identify risks and proactively coordinate mitigation plans.
- Act as a technical advocate by channeling customer feedback and requirements to internal product and engineering teams.
- Facilitate technical workshops and training sessions to enable diverse user groups.
- Collaborate with account teams to align learning initiatives with business goals and capture measurable outcomes.
Requirements
- 3-5+ years of experience in technical customer-facing roles such as Solution Engineer, AI/ML Engineer, or Technical CSM.
- Professional proficiency in both Japanese and English (written and verbal) is required.
- Extensive experience with the end-to-end machine learning lifecycle, including feature engineering and model deployment.
- Understanding of GenAI application architectures, LLM implementations, and prompt engineering.
- Familiarity with cloud infrastructure (AWS, Azure, or GCP) and deployment patterns.
- Must be based in Dubai.
Nice to have
- Advanced degree in a technical or business-related field.
Culture & Benefits
- Competitive pay and comprehensive benefits package.
- Medical, Dental, and Vision insurance coverage.
- Flexible Time Off program and paid holidays.
- Paid parental leave and global employee assistance program.
- Commitment to diversity, equity, and inclusion with a focus on supporting marginalized groups.
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