Voice Support Agent

TL;DR

Voice Support Agent: Responding to customer queries and conducting outbound calls to gather feedback with an accent on effective communication and conflict resolution. Focus on sharing feature requests and insights with product, sales, and marketing teams to drive service improvements.

Company

hirify.global is a technology-driven company focused on innovation and collaborative growth.

What you will do

• Respond to customer queries via phone, email, and chat in a timely manner.
• Conduct outbound and proactive calls to customers and partners.
• Share feature requests and effective workarounds with internal team members.
• Gather customer feedback and communicate insights to product, sales, and marketing departments.

Requirements

• English: B2 proficiency required
• French: C1 proficiency required
• Strong passion for helping and communicating with people.
• Proven problem-solving and conflict management skills.

Culture & Benefits

• Commitment to work-life balance and team wellbeing.
• Access to psychological support services in multiple languages.
• Comprehensive life and private health insurance coverage.