Customer Support Engineer (Lithography)

TL;DR

Customer Support Engineer (Lithography): Providing technical support and escalation management for semiconductor manufacturing equipment with an accent on lithography, metrology, and defectivity analysis. Focus on resolving complex technical issues, supporting NPI rollouts, and delivering advanced training to customers and internal teams.

Location: Must be based in Hsinchu, Taiwan

Company

hirify.global is a leading global supplier of photolithography systems for the semiconductor industry.

What you will do

• Provide escalation support and clarify problem descriptions for service orders.
• Execute analysis work within specific domains to define and integrate node solutions.
• Support the rollout of new products and services by creating knowledge-sharing materials.
• Perform high-quality data analysis to identify root causes and technical solutions.
• Independently support customer demo preparation, execution, and analysis.
• Mentor new hires and deliver advanced training to colleagues and customers.

Requirements

• MSc or PhD in a technical field required.
• Experience in an IC manufacturing environment or research institute.
• Strong background in lithography, patterning, overlay, imaging, focus, metrology, or defectivity.
• Ability to work onsite in Hsinchu, Taiwan.
• Proficiency in data analysis and technical problem-solving.

Culture & Benefits

• Opportunity to work with cutting-edge semiconductor technology.
• Commitment to a diverse and inclusive workforce.
• Professional development through training and knowledge sharing.
• Collaborative environment interfacing with project leaders and global teams.