Service Excellence Leader (Service Integration)

Location: Abu Dhabi, United Arab Emirates

Company

hirify.global operates and modernizes mission-critical technology systems for leading organizations, with a focus on managed services, operational transformation, and AI-powered insights.

What you will do

• Lead the Service Integration organization and manage Control Tower, Risk Management, Performance Management, and Administration Supervision teams.
• Orchestrate end-to-end operational service delivery across the client, internal teams, external providers, and managed service providers.
• Ensure delivery against agreed SLAs, KPIs, governance standards, and performance scorecards.
• Manage service transitions into steady-state operations and coordinate dependencies across operational and architecture teams.
• Drive governance, compliance, performance management, continuous improvement, and modernization during the Operate & Transform phase.
• Support knowledge transfer, shadowing, and the final handover of Service Integration operations to the client.

Requirements

• 10+ years of experience in service management, operations, quality, or transformation.
• Experience with Service Excellence and ISO-aligned quality management.
• Strong capability in SLA, KPI, and service performance governance.
• Leadership experience in service operations, transformation, and continuous improvement.
• Experience with service integration and multi-supplier environments.

Nice to have

• Experience in large-scale IT or managed services programs.
• Exposure to Build–Operate–Transform delivery models.
• Strong client-facing and executive stakeholder engagement experience.

Culture & Benefits

• Flexible, hybrid-friendly company culture with support for employee well-being.
• Be Well programs supporting financial, mental, physical, and social health.
• Career development through certifications, coaching, hands-on experience, and personalized development goals.
• Learning opportunities involving Microsoft, Google, and Amazon platforms.
• Inclusive culture centered on empathy, belonging, continuous learning, and shared success.

Hiring process

• Employee referrals can be selected during the application process by entering the referring employee's hirify.global email address.