IT Support Specialist (Medtech)

TL;DR

IT Support Specialist (Medtech): Managing and maintaining IT infrastructure and systems for a global mental health platform with an accent on macOS administration, user onboarding, and cross-functional support. Focus on optimizing the employee lifecycle through efficient onboarding/offboarding and providing high-quality technical support across European regions.

Location: Hybrid (Wallisellen, Switzerland)

Company

hirify.global is a leading provider of AI-powered mental health solutions for employers, supporting millions of people globally through a transformative care model.

What you will do

• Manage global IT infrastructure and systems to ensure high-quality solution delivery across the business.
• Lead employee onboarding and offboarding processes, including account setup and IT induction sessions.
• Act as the primary point of contact for IT-related issues via email, Slack, and Zoom.
• Install, configure, and maintain MacBook hardware and software.
• Manage vendors and oversee procurement processes.
• Create user documentation, FAQs, and conduct technical training for end-users.

Requirements

• A couple of years of proven experience in IT support or a related role.
• Strong expertise in MacBook administration, Google Workspace, and Okta.
• Familiarity with ITSM tools such as ServiceNow or Jira.
• Fluent in both English and German (written and spoken).
• Must be based in or able to work in Wallisellen, Switzerland.
• Certification in Computer Science or IT (Levels 1-3).

Nice to have

• Relevant certifications such as CompTIA A+, Modern Desktop Administrator, or ITIL Foundation.
• Experience working within an international company.