Site Reliability Operations Engineer

Location: Remote from Latin America; operations swing shift from 2:00 PM to 10:30 PM PST

Company

hirify.global provides nearshore staff augmentation and technology solutions, connecting Latin American technology professionals with U.S. companies and digital transformation projects.

What you will do

• Monitor multi-platform IT infrastructure with AWS CloudWatch, New Relic, Nagios, and Sumo Logic, refining alert thresholds and enabling proactive remediation.
• Act as an escalation point for complex incidents across Linux/UNIX, Windows, virtual servers, and virtual desktop environments.
• Coordinate and automate code deployments through Jenkins, GitLab, or similar CI/CD tools, supporting non-disruptive releases and zero-downtime updates.
• Lead infrastructure projects involving migrations, cloud upgrades, and performance tuning.
• Collaborate with application developers, third-party vendors, and incident management teams.
• Maintain standard operating procedures and oversee enterprise backup operations with Commvault, Veeam, and AWS Backup.

Requirements

• 5+ years of experience in an Operations Center, SRO/NOC, or cloud infrastructure environment.
• Hands-on experience with full-stack application deployments, Windows and UNIX/Linux administration, virtualization, scripting, log analysis, and performance troubleshooting.
• Practical AWS experience across storage, virtual machines, and networking, plus enterprise monitoring tools.
• Programming or scripting skills in PowerShell, Python, or Bash.
• Experience with Jenkins or GitLab, ServiceNow or Jira, and enterprise backup solutions.
• Strong verbal and written communication skills for working with technical teams, executives, and external vendors.

Nice to have

• Advanced AWS certifications.
• Experience with AI/ML tools for infrastructure monitoring and predictive analytics.
• ITIL-aligned or enterprise Change and Incident Management experience.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Culture & Benefits

• 100% remote work from Latin America with a reliable internet connection.
• Competitive compensation paid in USD.
• Paid time off and an emphasis on well-being and work-life balance.
• Autonomy to manage working time based on results.
• Opportunities to work with leading U.S. companies and collaborate with a multicultural network of more than 600 professionals across 25+ countries.