Automation Stream Lead (Customer IT Support)

TL;DR

Automation Stream Lead (Customer IT Support): Ownership of an automation ecosystem that builds and scales internal workflows across Plata with an accent on high-load workflow architecture, AI-powered automations (LLMs/RAG/agents), and reliable integrations. Focus on defining the stream roadmap, mentoring engineers, and delivering secure, scalable automation and integration infrastructure.

Location: Worldwide • Remote Work

Company

hirify.global builds internal automation solutions and AI-enabled workflows to optimize business processes.

What you will do

• Define the roadmap and technical strategy for the automation stream, aligning priorities with business objectives.
• Design, build, and maintain scalable, high-load automation workflows using n8n and other low-code platforms.
• Integrate LLMs, AI agents, vector databases, and intelligent workflows into business processes to drive AI-powered automation adoption.
• Lead engineering execution as a “playing coach”: mentor engineers, set standards, and run workflow/code reviews.
• Collaborate with cross-functional and international stakeholders to translate business requirements into scalable technical solutions.
• Ensure reliability, security, and scalability of automation and integration infrastructure; continuously improve architecture and operational efficiency.

Requirements

• Proven experience as a Tech Lead, Team Lead, or Senior Automation Engineer with ownership of a technical stream.
• Hands-on experience with automation and low-code platforms such as n8n, Make, and Airtable.
• Practical experience delivering AI-powered solutions using LLMs, RAG systems, agentic workflows, and APIs (e.g., OpenAI or Anthropic).
• Solid programming skills in JavaScript/TypeScript and Python.
• Strong understanding of REST APIs, webhooks, authentication mechanisms, SQL, and system integrations.
• English: B2 or higher for effective communication with an international team.

Nice to have

• Experience with AI frameworks such as LangChain or LlamaIndex.
• Experience with Jira Software and Jira Service Management, including advanced API integrations.
• Experience with self-hosted infrastructure, Docker, CI/CD pipelines, and monitoring tools such as Prometheus and Grafana.

Culture & Benefits

• Relocation support to one of the hubs: Cyprus, Georgia, Serbia, or Kazakhstan (assistance for the employee and family).
• Flexible work from an office or remotely.
• Healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness reimbursements.
• 20 days of annual leave and paid sick leave.

Hiring process

• Interviews to assess technical leadership, automation/AI delivery experience, and collaboration skills.
• Discussion of stream ownership expectations and hands-on engineering approach.