L1 Service Desk Analyst (German & English)

TL;DR

L1 Service Desk Analyst (IT Support): Providing first-line technical support for mission-critical systems with an accent on Windows 11, Microsoft 365, and Active Directory administration. Focus on resolving hardware and software incidents while ensuring high-quality service delivery in both German and English.

Location: Brno, Czechia (Hybrid)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems for the world's leading businesses.

What you will do

• Act as the primary point of contact for IT incidents and service requests via phone, chat, and email.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Perform basic user administration including password resets and account unlocks.
• Support Microsoft 365 applications, collaboration tools, and mobile devices.
• Maintain accurate ticket documentation in ServiceNow and ensure SLA compliance.
• Escalate complex technical issues to L2 support teams when necessary.

Requirements

• German: C1/C2 level required for effective user communication.
• English: B2/C1 level required for professional technical support.
• 0–2 years of experience in Service Desk, Help Desk, or IT Support roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Ability to work in a fast-paced, hybrid environment in Brno.
• Excellent analytical, troubleshooting, and customer service skills.

Culture & Benefits

• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to continuous learning opportunities and certifications from Microsoft, Google, and Amazon.
• Culture focused on empathy, belonging, and shared success.
• Structured career development paths with personalized goals.