1st Level Support Specialist

TL;DR

1st Level Support Specialist (Hosting/Domain): Provide customer support through tickets, phone, and chat with an accent on resolving hosting and domain issues, reporting bugs to developers, and supporting billing and entry-level sales requests. Focus on accurate, efficient troubleshooting across Linux/Windows environments and tools like Plesk and cPanel while maintaining strong Greek and English communication.

Location: Fully Remote (Heraklion - Crete)

Company

Enartia (part of hirify.global) provides online solutions for domain registration and web hosting services in Greece.

What you will do

• Handle customer support requests via tickets, chat, and phone for hosting, domains, and related services.
• Support billing requests and entry-level sales requests.
• Report bugs to developers and coordinate issue reporting to the Infrastructure team and manager.
• Monitor infrastructure partially and assist with cross-sell and up-sell activities.
• Consult customers on improving their services and collect feedback to improve products and customer satisfaction.
• Occasionally support additional tasks outside core responsibilities to help company goals.

Requirements

• Professional, friendly customer support approach with accuracy and efficiency in responding to inquiries.
• Ability to resolve a wide range of customer problems from basic to advanced complexity.
• Knowledge of Linux and Windows operating systems.
• Knowledge of hosting services and domain names.
• Strong written and verbal communication skills in Greek and English.
• Excellent time management and self-leadership skills with initiative.

Nice to have

• Experience with Plesk, cPanel, and WHM.
• Familiarity with common CMS (WordPress, Joomla, etc.).

Culture & Benefits

• Fully remote work with shift-based working hours.
• Diversity & Inclusion focus with respect, openness, and trusted collaboration.
• Customer-first mindset and emphasis on improving products and service quality through feedback.

Hiring process

• Application review followed by interview steps to assess support experience and communication skills.
• Evaluation of technical readiness for hosting/domain support and troubleshooting.