Outsourced Services Delivery Associate (French)

Location: Belgrade, Serbia; in-person presence with suppliers and customers at least twice per week

Company

hirify.global provides a unified commerce platform, payments capabilities, and services for retailers and restaurants worldwide.

What you will do

• Monitor supplier contracts, statements of work, service-level agreements, and compliance.
• Manage day-to-day supplier performance, SLA and KPI delivery, escalations, audits, and improvement plans.
• Forecast supplier spend, track actual costs, validate charges, recover customer costs, and support budget management.
• Identify waste-reduction opportunities, including repeated visits and unnecessary parts usage, to reduce incidents, supplier charges, and financial penalties.
• Collaborate with suppliers, customers, client operations, contract managers, and internal departments to resolve service issues.
• Prepare performance reports, strategic business reviews, targets, and insights for operational and contract decisions.

Requirements

• Strong understanding of supplier management, contract governance, and service delivery frameworks.
• Experience analysing performance data and managing SLAs and KPIs.
• Experience with auditing, budget tracking, operational cost management, and continuous improvement.
• Strong communication, planning, organisation, reporting, and complex stakeholder-management skills.
• Fluency in French, written and spoken, is required for supporting services delivered in France.
• Availability for daily video communication and in-person meetings with suppliers and customers at least twice per week.

Culture & Benefits

• Work in a fast-paced, cross-functional operational environment.
• Collaborate with international suppliers, customers, and internal departments.
• Contribute to knowledge sharing and adoption of best practices across the organisation.
• Employment is subject to applicable screening criteria.