Support Associate (French)

TL;DR

Support Associate (Customer Support): Assisting customers, courier partners, and venues across multiple countries via live chat and phone with an accent on maintaining high service quality and operational efficiency. Focus on managing real-time delivery issues, collaborating with cross-functional teams, and ensuring a seamless experience in a fast-paced 24/7 environment.

Location: Must be based in Budapest, Hungary, with the right to work in Hungary

Salary: 467,000 HUF gross per month (full-time), plus shift and language allowances; 2,800 HUF/hour (students)

Company

A global technology company building delivery infrastructure for food and retail across 30 countries.

What you will do

• Assist customers, courier partners, and venues via live chat and phone.
• Ensure smooth and efficient delivery operations.
• Collaborate with the support team and other departments to improve service quality.
• Handle inquiries in a fast-paced, dynamic environment.

Requirements

• Professional working proficiency in French and English (written and spoken).
• Right to work in Hungary.
• Availability to work at least 30 hours per week across various shifts (morning, evening, weekend).
• Ability to learn quickly and multitask effectively.
• Strong communication skills and a customer-first mindset.

Culture & Benefits

• Medical insurance.
• hirify.global credits cashback benefit.
• Sports discounts.
• Access to company-wide training programs.
• Office perks including snacks, fruits, and drinks.
• Growth-oriented and friendly team environment.