Customer Success Manager (Cloud)

TL;DR

Customer Success Manager (Cloud): Managing and enhancing the end-to-end customer journey for the Open Telekom Cloud Marketplace with an accent on partner relations and platform support. Focus on coordinating cross-functional collaboration, maintaining documentation, and utilizing ITSM tools to ensure high customer satisfaction.

Location: Must be based in Slovakia (Remote work is only available within Slovakia due to taxation regulations).

Salary: from €1,820 monthly.

Company

A major IT services provider and founding member of Košice IT Valley, employing over 3,900 professionals in Slovakia.

What you will do

• Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace.
• Assist customers with platform-related issues by coordinating with technical support teams.
• Manage relationships with marketplace sellers and partners as their primary point of contact.
• Collaborate with marketing to design and implement targeted engagement campaigns.
• Maintain documentation in Confluence and track workflows in Jira.
• Utilize ServiceNow for incident tracking and service request management.

Requirements

• Must be based in Slovakia for remote work eligibility.
• Basic understanding of ITSM tools, preferably ServiceNow.
• ITIL Certification.
• Familiarity with Confluence and Jira.
• Strong verbal and written communication skills in English.
• Customer-oriented mindset with proactive problem-solving capabilities.

Culture & Benefits

• Extensive work-life balance portfolio with over 25 different benefits.
• Focus on physical and mental well-being.
• Support for professional development and career growth.
• Flexible environment promoting work-life reconciliation.