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Technical Support Engineer (Blockchain)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Engineer (Blockchain): Resolving customer technical issues and designing practical integration solutions across APIs, cloud infrastructure, and blockchain networks with an accent on root-cause analysis, proactive issue detection, and customer-focused solution engineering. Focus on analyzing logs and system behavior, automating recurring support problems, collaborating on critical incidents, and improving the product through customer feedback.
Location: Brno, South Moravian Region, Czechia; Workplace: Hybrid
Company
Builds a developer platform that simplifies access to more than 120 blockchain networks for technical teams and customers.
What you will do
- Own customer technical issues from first contact through resolution and explain root causes clearly.
- Analyze product usage data, monitoring, logs, and recurring support patterns to detect potential issues proactively.
- Design practical solutions and integration best practices based on customer technical and business needs.
- Collaborate with Engineering and Infrastructure on incidents and complex technical problems, including on-call support for critical incidents.
- Prevent recurring issues through automation, documentation, tooling, configuration changes, and product improvements.
- Represent customer needs and contribute to improvements in the product and customer experience.
Requirements
- At least two years of experience in technical support, solution engineering, QA, or a similar technical role.
- Understanding of APIs, HTTP, JSON, authentication, and system integrations.
- Ability to analyze requests, responses, logs, and error messages to identify root causes.
- Ability to translate customer needs into practical technical solutions and communicate clearly with customers and technical teams.
- Basic scripting or automation skills, with ownership of priorities based on urgency and customer impact.
- Comfortable spoken and written English required.
Nice to have
- Experience with cloud infrastructure, Linux, Docker, or TypeScript.
- Blockchain experience or understanding of public blockchain networks.
- Experience with WebSockets, gRPC, or other real-time communication technologies.
Culture & Benefits
- Collaborative, international environment with a team of around 50 people.
- Exposure to public cloud infrastructure, on-premises servers, monitoring, logging, automation, and AI tools.
- Opportunity to learn blockchain technologies on the job.
- Participation in an on-call rotation for critical incidents.
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