обновлено 47 минут назад
Technical Support Specialist (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Specialist (iGaming): Providing first-line technical support for a SaaS iGaming platform with an accent on troubleshooting web technologies, browser tools, and user-facing technical issues. Focus on analyzing HTML, CSS, HTTP errors, network requests, and system irregularities while escalating complex incidents and documenting recurring solutions.
Location: Prague, Czechia; Workplace: On-site
Company
Work on a SaaS platform in the iGaming domain.
What you will do
- Provide first-line technical support and filter non-technical inquiries.
- Troubleshoot product setup, password resets, and other standard user issues.
- Monitor systems and services, identify irregularities, and log incidents.
- Guide users through services and available documentation.
- Escalate complex issues to L1, L2/L3 support, and infrastructure engineers.
- Document recurring issues and solutions for the internal knowledge base.
Requirements
- Experience in customer support or a related field.
- Bachelor’s degree in Computer Science or a related technical field is preferred; final-year students are welcome.
- Availability to work full-time on-site in Prague, Czechia.
- Excellent written and spoken English and strong communication skills in Russian and English.
- Understanding of web technologies, client-server logic, network requests, and browser developer tools.
- Ability to analyze HTML and CSS, investigate HTTP errors, and solve technical issues.
Nice to have
- Programming experience in any language.
- Experience with APIs or understanding of how APIs work.
- Previous technical support experience.
- Customer-facing experience in consulting, sales, or account management.
Culture & Benefits
- 25 vacation days and 5 family days per year.
- Flexible start to the workday.
- Support from a corporate coach and psychologist.
- Internal and external activities, workshops, trips, and corporate events.
- Access to an internal knowledge base, meetups, and team-building activities.
- Ongoing training and professional development support.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →