Technical Support Specialist (iGaming)

TL;DR

Technical Support Specialist (iGaming): Providing first-line technical assistance and troubleshooting for a SaaS platform with an accent on user communication and incident management. Focus on resolving standard technical issues, documenting solutions, and escalating complex problems to engineering teams.

Location: On-site in Prague, Czechia

Company

hirify.global is a SaaS platform provider specializing in the iGaming industry.

What you will do

• Act as the initial point of contact for users, filtering and resolving basic technical inquiries.
• Troubleshoot product setup, password resets, and standard user issues.
• Monitor system performance and log incidents when anomalies are detected.
• Guide users through services and documentation.
• Escalate complex issues to L2/L3 support or infrastructure teams.
• Document recurring issues to improve the internal knowledge base.

Requirements

• Excellent English skills (written and spoken)
• Strong communication skills in Russian
• Experience in customer support or related fields.
• Understanding of web technologies, client-server logic, and network requests.
• Ability to analyze HTML, CSS, and investigate HTTP errors using browser developer tools.
• Availability to work full-time.

Nice to have

• Bachelor’s degree in Computer Science or related field.
• Previous experience in technical support or customer-facing roles.
• Experience with programming or working with APIs.

Culture & Benefits

• 25 vacation days and 5 family days per year.
• Flexible start to the workday.
• Access to professional corporate coaching and psychological support.
• Regular workshops, team-building activities, and corporate events.
• Continuous professional development and training in new technologies.