Knowledge Management Specialist (Fintech)

Location: Remote (Serbia)

Company

hirify.global is a technology company transforming how financial institutions deliver Intelligent Banking experiences through an API-first ecosystem.

What you will do

• Create, update, and maintain high-quality knowledge base articles to ensure accuracy and clarity.
• Govern submitted knowledge content, reviewing and approving articles according to best practices.
• Partner with Product, Support, Training, and Operations teams to align documentation with product releases.
• Monitor knowledge health metrics (freshness, usage, gaps) to proactively identify improvements.
• Develop and scale documentation strategies and improve knowledge workflows and tooling.

Requirements

• 3-5 years of experience in Knowledge Management, Technical Documentation, or release readiness.
• Native or near-native proficiency in written and spoken English.
• Must be based in Serbia.
• Proficiency in AI tools (Copilot), Microsoft Office Suite, and collaboration software like Teams.
• Bachelor’s Degree in business, communications, or a related field.
• Demonstrated experience creating structured documentation or knowledge base content.

Nice to have

• Experience in SaaS, fintech, or regulated environments.
• Familiarity with release management or product launch processes.
• Experience analyzing knowledge metrics or dashboards.
• Experience using SharePoint and Confluence.

Culture & Benefits

• Work in a forward-thinking technology company focusing on human-centered design and cloud innovation.
• Remote work arrangement (Virtual).
• Opportunity to contribute to the evolution of a growing Knowledge Management function.