Customer Care Coordinator (Healthcare)

TL;DR

Customer Care Coordinator (Healthcare): Managing Patient Support Programs to ensure patients receive professional assistance throughout their treatment journey with an accent on patient enrollment, coordination of medical services, and quality care. Focus on removing barriers to care, maintaining accurate patient records, and ensuring compliant medication delivery.

Location: Based in Dokki, Giza (Egypt); requires frequent travel to clients and partners, potentially outside the designated region.

Company

hirify.global provides global patient support programs and access strategies to ensure patients maximize their medical benefits.

What you will do

• Manage Patient Support Programs by liaising with key stakeholders and ensuring timely patient enrollment.
• Coordinate with patients to facilitate seamless enrollment and provide education on program procedures.
• Maintain accurate and complete patient files according to project standards.
• Conduct visits to healthcare providers, pharmacies, and patient support sites to support implementation.
• Monitor and ensure efficient medication delivery to patients without delay.
• Prepare regular performance reports on patient numbers, services, and quality assurance metrics.

Requirements

• Degree or Diploma in a medical background or social work.
• 0-1 year of experience in a healthcare, scientific field, or NGO.
• Experience in customer service management.
• Must be based in Egypt.
• Flexibility in working hours and ability to travel frequently.

Nice to have

• Experience in data monitoring and management.
• Experience coordinating logistics or supply chain operations.

Culture & Benefits

• Role acting as a trusted advocate and caring voice for patients.
• Dynamic work environment combining office-based administration and field-based implementation.
• Access to specialized training in products and pharmacovigilance.