Customer Support Specialist (Mobility)

TL;DR

Customer Support Specialist (Mobility): Managing customer communications and resolving issues across multiple channels with an accent on efficient problem-solving and CRM accuracy. Focus on processing complaints, updating user data, and bridging the gap between customers and internal departments.

Location: Onsite in Cairo, Egypt

Company

Global tech company providing ride-hailing, freight, and financial services across 48 countries with a mission to ensure fair pricing.

What you will do

• Respond to customer inquiries via phone calls, emails, and chat messages.
• Resolve customer issues efficiently, including processing returns and exchanges.
• Maintain and update customer records and information within the CRM system.
• Collect user feedback and forward it to the relevant internal departments.
• Keep customers informed regarding the status of their inquiries.

Requirements

• Excellent oral and written proficiency in both English and Arabic.
• Ability to conduct professional and polite dialogue with customers.
• Capacity to work with large volumes of information with high attention to detail.
• Proficiency in PC and basic office software.
• Experience working with CRM systems and specialized software.

Culture & Benefits

• Opportunity to work in a global tech environment impacting millions of users.
• Mission-driven culture focused on challenging injustice and fair choices.
• Collaborative atmosphere within a rapidly growing international company.

Hiring process

• Talent Acquisition Interview.
• Hiring Manager Interview.
• Offer.