Principal AI Solutions Architect, Customer Success (AI)

TL;DR

Principal AI Solutions Architect, Customer Success (AI): Leading the strategic and technical AI transformation for strategic customers across the EMEA region with an accent on agentic AI systems and CX orchestration. Focus on designing evaluation frameworks, implementing RAG pipelines, and translating complex AI performance into executive-level business outcomes.

Location: Netherlands (Flexible-first culture)

Company

hirify.global empowers more than 8,000 organizations worldwide to create the best customer and employee experiences using an AI-powered experience orchestration platform.

What you will do

• Lead discovery and strategy alignment to identify AI use cases and translate business KPIs into actionable technical priorities.
• Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration.
• Deliver rapid POCs and MVPs using hirify.global Cloud AI Studio, CoPilot, and Agentic Virtual Agents.
• Design and implement evaluation frameworks to measure intent accuracy, retrieval groundedness, and response relevance.
• Architect agentic systems by defining topology, designing tool schemas, and engineering orchestration logic.
• Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency.

Requirements

• 8–12 years of experience in AI implementation, CX/CCaaS platform consulting, or technical solution architecture.
• Hands-on experience building, evaluating, or operating LLM-powered agents in production contexts.
• Proficiency with APIs, data pipelines, and modern cloud environments (AWS, Azure, or GCP).
• Fluency in Dutch and English is required.
• Must be based in the Netherlands.

Nice to have

• Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector.
• Multilingual communication ability across the EMEA region.

Culture & Benefits

• Flexible-first culture designed to support global team collaboration.
• Professional growth opportunities through mentorship, leadership development, and education support.
• Time to recharge including paid volunteer time and August Free Fridays.
• Comprehensive well-being resources and regionally tailored programs for employees and their families.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (typically no more than five interviews total).