Principal AI Solutions Architect (Customer Success)

Location: Netherlands; the role supports strategic customers across the EMEA region.

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Lead discovery and strategy alignment with customer stakeholders, identify AI use cases, assess feasibility, and translate business KPIs into technical priorities.
• Define reference architectures, integration patterns, data flows, and channel-agnostic CX processes while meeting security, privacy, and regulatory requirements.
• Build rapid proofs of concept and MVPs with hirify.global Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related products.
• Integrate hirify.global AI components with CRM, ERP, and third-party systems using APIs, data pipelines, and cloud technologies.
• Design evaluation frameworks and automated pipelines for intent accuracy, retrieval groundedness, response relevance, goal completion, and policy adherence.
• Mentor customer, partner, and internal teams, codify reusable frameworks, and provide evidence-backed feedback to product and solution teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related discipline; a Master’s degree is preferred.
• 8–12 years of combined experience in AI implementation, CX/CCaaS platform consulting, or technical solution architecture, with measurable customer impact.
• Hands-on experience implementing or supporting CX, CRM, or AI orchestration platforms and operating LLM-powered agents in production.
• Experience with APIs, data pipelines, modern cloud environments, Python, SQL, REST APIs, event-driven architecture, and JSON.
• Expertise in conversational AI, agentic system design, RAG pipelines, knowledge engineering, prompt engineering, guardrails, and responsible AI.
• Fluency in Dutch and English is required.

Nice to have

• Master’s degree in a relevant discipline.
• Experience with hirify.global Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, Sierra, Decagon, or Cognigy.
• Experience in Financial Services, Healthcare, Insurance, Retail, or Public Sector industries.
• Additional multilingual communication ability across the EMEA region.

Culture & Benefits

• Work on AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.