Telecom Observability Engineer

Telecom Observability Engineer

Company

OXIO

Conditions

6 days agoHead Anywhere Remote Full Time Devops Jobs by OXIO

OXIO OXIO is a Telecom-as-a-Service (TaaS) platform that enables companies to launch and manage their own mobile networks (MVNOs) using a cloud-native, API-first platform. It serves retailers, fintechs, device/IoT companies, celebrities/lifestyle brands, MVNOs, and network operators looking to embed or launch connectivity products without needing telecom expertise. New York, USA Funding Series B ($40T) Series A ($12T) Investors ParaFi Capital Daedalus Multicoin Capital Abstract Ventures Coinbase Ventures Projects Oxio BrandIQ Customer Engagement Platform BrandVNO® Mobile Phone About OXIO Founded in 2018, OXIO is described as the world's first Telecom-as-a-Service platform, offering a programmable, cloud-based, global one-network solution for the telecom ecosystem. Its core products include BrandVNO® (a no-code portal for building and managing custom mobile plans and MVNOs), BrandIQ (business intelligence and subscriber insights derived from first-party network data), and the OXIO Network (an autonomous, multi-carrier, cloud-based core network that blends carriers to eliminate roaming). OXIO serves a range of industries including retail, connected devices/IoT, lifestyle/celebrity brands, MVNOs, fintech, and wholesale network operators, with case studies including Circle K, Billpocket, and unnamed fintech and retail clients in Mexico. The company is led by CEO and co-founder Nicolas Girard, with a leadership team drawn from companies like Verizon, Google Fi, AT&T, and Uber, and is backed by investors including Ascend, Atlantico, Collab Capital, Monashees, Fintech.io, ParaFi, Unshackled VC, and DCG. OXIO has offices in New York City, Mexico City, and Montreal. View jobs by OXIO

Skills

2g 3g 4g 5g Anomaly Detection Aws Azure Bash Cloudpak Cloudpak4aiops Communication Dashboard Distributed Systems Distributed Tracing Elk Stack Gcp Grafana Interpersonal Skills Kpi Linux Log Aggregation Microservices Mobile Networks Monitoring Networking Noc Observability Prometheus Python Sevone Sla Sli Slo Troubleshooting

About the Role

You will join the telecom team and work hands on to monitor and escalate real-time core network or infrastructure issues that could affect customers. You will collaborate with the core engineering team and Level 1/2 customer support escalation groups, working alongside experienced telecom experts. This is a great opportunity to learn all about mobile telecom networks. You will maintain and improve OXIO's network, provide technical support, fault investigation and troubleshooting of all network issues, and keep network performance at optimum levels by ensuring problems are detected and corrected according to agreed KPIs and SLAs.

Requirements

• 10+ years experience working in a telecom environment doing L3 support or similar roles
• Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.)
• Strong knowledge of distributed systems and microservices architecture
• Basic Python / Linux / Bash knowledge
• Experience with cloud platforms (AWS, GCP, Azure)
• Understanding of SLO/SLI/SLA concepts
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Proficient English written and spoken
• Good understanding of Mobile Networks 2G/3G/4G/5G

Responsibilities

• Design and implement comprehensive observability strategies across distributed systems
• Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak4AiOPs
• Develop automated alerting systems with AI-powered anomaly detection
• Create and maintain dashboards for real-time system visibility
• Implement distributed tracing and log aggregation solutions
• Create on-demand dashboards to monitor specific metrics or validate service restoration after failures
• Provide technical support to NOC engineers to analyze and solve issues
• Develop KPIs and other metrics to monitor key aspects of mobile network performance
• Develop and maintain dashboards, alerts, and visualizations to track key performance metrics
• Develop training material related to KPIs and dashboards
• Troubleshoot, document, and assess proper escalation channel and team or group

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