Customer Success Analyst

TL;DR

Customer Success Analyst: Delivering actionable market insights and high-quality analytics to clients with an accent on consumer, retail, and market measurement data. Focus on managing client relationships, creating impactful data-driven reports, and supporting business growth through proactive problem-solving.

Location: Must be based in Seoul, South Korea

Company

hirify.global is a global consumer intelligence company providing a complete understanding of consumer buying behavior and pathways to growth.

What you will do

• Manage client relationships and deliver high-quality analytics, insights, and presentations.
• Analyze and synthesize multiple data sources to generate actionable business insights.
• Create impactful reports, dashboards, and data-driven stories for clients.
• Collaborate cross-functionally to identify growth opportunities and understand business objectives.
• Ensure the quality of client deliverables, including datasets and reports.
• Deliver training on research methodologies and analytical techniques.

Requirements

• Bachelor’s degree in Marketing or a related field.
• Native level Korean and strong business English skills required.
• Less than 2 years of working experience (fresh graduates are welcome).
• Strong analytical mindset and confidence working with numbers.
• Proficiency in MS Office (Excel, PowerPoint).
• Ability to deliver analytical presentations to clients.

Nice to have

• Experience in the market research industry.
• Interest in the consumer packaged goods (CPG) and retail environment.

Culture & Benefits

• Flexible working environment.
• Employee Assistance Program (EAP).
• Access to LinkedIn Learning.
• Volunteer time off.
• Commitment to diversity, equity, and inclusion.