Customer Support Specialist

TL;DR

Customer Support Specialist (Customer Service): Handling customer inquiries via phone, email, and chat to resolve issues efficiently with an accent on multilingual communication and CRM management. Focus on processing returns, managing customer complaints, and ensuring high-quality service for users.

Location: Onsite in Jakarta, Indonesia

Company

hirify.global is a global tech company providing ride-hailing, freight, delivery, and financial services across 48 countries.

What you will do

• Respond to customer inquiries through phone calls, emails, and chat messages.
• Resolve customer issues and process returns, exchanges, and complaints efficiently.
• Maintain detailed records of customer interactions and update information in the CRM system.
• Collect customer feedback and forward it to the relevant departments.
• Keep customers informed regarding the status of their inquiries.

Requirements

• Excellent oral and written communication skills in Russian and Kazakh languages.
• Must be based in Jakarta, Indonesia for onsite work.
• Ability to conduct professional and polite dialogues with customers.
• Capacity to work with large volumes of information with high attention to detail.
• Proficiency in PC, basic office programs, and experience with CRM systems.

Culture & Benefits

• Opportunity to work in a global tech company with a mission to challenge injustice.
• Dynamic environment with a wide range of product offerings including ride-hailing and freight.
• Focus on putting people first and creating positive impact on a global scale.

Hiring process

• Talent Acquisition Interview.
• Hiring Manager Interview.
• Background Check & Compliance Review.