Customer Support Specialist II (Logistics)

TL;DR

Customer Support Specialist II (SaaS/Logistics): Providing first-level technical support and troubleshooting software, hardware, and network issues for customers with an accent on resolution efficiency and user experience. Focus on diagnosing product issues, documenting interactions, and collaborating with internal teams to improve service quality.

Location: Must be based in Lehi, Utah (On-site with potential hybrid schedule)

Company

hirify.global is a shipping API provider focused on streamlining logistics and delivery processes.

What you will do

• Provide first-level contact and resolve customer software, hardware, or network issues.
• Troubleshoot product issues and provide clear, effective solutions to users.
• Escalate complex technical problems to senior team members or specialists.
• Document all customer interactions and resolutions in the support system.
• Act as a liaison between customers and internal product teams to provide feedback.
• Follow up proactively with customers to ensure complete satisfaction.

Requirements

• High School Diploma or equivalent.
• 1-2 years of related customer support experience.
• Strong written and verbal communication skills.
• Basic computer proficiency and ability to learn new software quickly.
• Ability to manage multiple priorities with high attention to detail.
• Must be located in or able to work from Lehi, Utah.

Culture & Benefits

• Team-based culture with a focus on accountability and authenticity.
• Fast-paced environment driven by customer needs.
• Core values emphasizing persistence, humility, and belief in the product.
• Potential for a hybrid work arrangement.