Customer Support Engineer (NetBox)

TL;DR

Customer Support Engineer (NetBox): Acting as a technical partner for customers by managing complex network automation workflows and resolving technical issues with an accent on NetBox, DCIM, and IPAM integration. Focus on building deep customer relationships, diagnosing infrastructure problems, and bridging the gap between customer needs and product development.

Location: Must be based in Australia (Remote)

Salary: A$115.5K – A$130.5K

Company

hirify.global is the commercial steward of the open-source NetBox platform, helping companies build and manage complex networks through open, composable products.

What you will do

• Build deep familiarity with each customer's environment, goals, and constraints.
• Participate in architecture reviews, planning sessions, and Business Reviews.
• Diagnose, reproduce, and resolve issues across installation, configuration, and upgrades.
• Manage the full post-sale technical lifecycle including onboarding and deployment health.
• Surface customer feedback and feature requests to the Product team with actionable context.
• Build runbooks and troubleshooting guides to reduce repeat escalations.

Requirements

• Must be based in Australia.
• Strong knowledge of NetBox, DCIM, IPAM, and core networking concepts.
• Proficiency with Docker, SQL, PostgreSQL, and JSON processing.
• Experience with Linux command line, shell scripting, and Python.
• Familiarity with REST APIs and version control systems like GitHub or GitLab.
• Ability to manage technical issues end-to-end while meeting strict SLAs.

Nice to have

• Experience with Kubernetes management and troubleshooting.
• Knowledge of observability tooling such as Prometheus, Grafana, or OpenTelemetry.
• Understanding of SSO flows (OIDC, OAuth, SAML).
• Familiarity with async messaging systems like Kafka, MQTT, or AMQP.

Culture & Benefits

• Opportunity to work with a globally recognized open-source community.
• Equity and bonus packages included in compensation.
• Focus on simplicity and high attention to detail in problem-solving.
• Collaborative environment with clear communication and team alignment.