Desktop Support Engineer II (Slack)

TL;DR

Desktop Support Engineer II (Slack): Providing technical support and conducting quality reviews for applications in the Marketplace with an accent on compliance, user experience, and API integration. Focus on collaborating with product teams, auditing app performance, and ensuring high standards for external partners.

Location: Remote (preference for EST time zone)

Salary: $30/hr – $32/hr

Company

hirify.global is a leading provider of information technology and workforce solutions with a vast network of professionals across the U.S. and Canada.

What you will do

• Conduct thorough technical and user experience reviews of apps submitted to the Marketplace.
• Provide regular feedback to product teams regarding existing and upcoming features.
• Collaborate with developers and partners to enhance app quality and performance.
• Identify high-performing apps and build deep product knowledge.
• Work cross-functionally with Platform and Customer Experience teams.
• Perform regular audits to ensure Marketplace compliance and quality standards.

Requirements

• Must be based in the U.S. (preference for EST time zone)
• Experience in customer or developer support roles.
• Strong and confident writing skills for technical support environments.
• Technical proficiency with web services and standard API patterns.
• Familiarity with SaaS tools including Asana, Linear, Jira, and GitHub.
• Excellent time management skills to balance reviews and project work.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contribution plans.
• Paid time off (PTO) and sick leave.
• Collaborative environment with opportunities to work independently.