Support & Development Engineer (PHP/.NET)

TL;DR

Support & Development Engineer (PHP/.NET): Bridging the gap between support agents and development teams by resolving advanced incidents and building internal tools with an accent on incident resolution and technical autonomy. Focus on developing AI-powered support tools, optimizing SQL queries, and implementing small feature updates across PHP and .NET ecosystems.

Location: Hybrid in Paris, France

Company

hirify.global is a leading e-commerce platform collaborating with over 7,000 brands to offer highly discounted products via limited-time sales.

What you will do

• Resolve advanced L2 tickets using SQL queries and source code review.
• Develop internal platforms and endpoints to automate manual L3 tasks.
• Implement small features and bug fixes in PHP (Symfony) and .NET Core.
• Build and prototype AI-powered tools to enhance support processes.
• Maintain technical documentation, user guides, and L2 knowledge base articles.
• Administer and script within the Freshdesk ticketing platform.

Requirements

• Proficiency in PHP (Symfony) or C# (.NET Core).
• Strong SQL skills and experience with PostgreSQL.
• Ability to troubleshoot code and eliminate bugs autonomously.
• Experience with version control systems like Git.
• Fluent written and spoken English.
• Must be based in or be able to work hybridly in Paris, France.

Nice to have

• Previous experience in L2/L3 technical support roles.
• Monitoring experience with Kibana and Grafana.
• Knowledge of frontend technologies such as React, Vue, or CSS.
• Familiarity with DDD or Hexagonal Architecture.
• Interest in applied AI and automation scripting.

Culture & Benefits

• Variable bonus.
• Dynamic and creative environment within international teams.
• Access to a comprehensive e-learning platform for self-education.
• Participation in local and international meetups and conferences.
• Flexible office policy with up to 2 days of remote work per week.

Hiring process

• 30-minute HR screening call.
• General technical exchange.
• Technical interview with a Tech Lead.
• Final team interview.