Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a client portfolio of corporate partners to drive service utilization and social impact with an accent on account growth, partnership renewal, and quality assurance. Focus on building executive-level relationships, providing social impact advisory, and collaborating cross-functionally to enhance product functionality.

Location: Remote, must be based in Japan. Required working hours: 9:00 AM to 6:00 PM EST.

Company

A women-led Certified B Corporation that designs and delivers full-scale volunteering programs for global companies.

What you will do

• Strategically manage corporate accounts to drive growth and increase service utilization.
• Build and maintain executive-level relationships as a trusted advisor on social impact.
• Support the Sales team with contract renewals and negotiations to minimize churn.
• Deliver customized consultations and presentations demonstrating ongoing value and ROI.
• Collaborate with Product, Marketing, and Sales teams to align client needs with product enhancements.
• Contribute to the development of best practices and operational procedures for the Customer Success team.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Sales.
• Experience in fast-paced enterprise SaaS startup environments.
• Must be based in Japan.
• Ability to work between 9:00 AM and 6:00 PM EST.
• Proficiency with Salesforce, Gong, Slack, and Monday.com.
• Excellent written, verbal, and presentation communication skills.

Culture & Benefits

• Competitive salary.
• Inclusive and exciting startup culture.
• Accelerated career and personal growth opportunities.
• Mission-aligned company events and volunteering.
• Culture Club and additional perks.