Delivery Manager (Telecommunications)

TL;DR

Delivery Manager (Telecommunications): Leading end-to-end delivery of complex business and technology initiatives for contact centre operations with an accent on cross-functional team leadership and matrix environment management. Focus on delivering solutions across voice, digital, and CRM channels while ensuring operational efficiency, financial compliance, and stakeholder alignment.

Location: Melbourne, VIC (Hybrid: 3 days in office, 2 days remote)

Company

hirify.global is a leading Australian telecommunications company providing mobile, broadband, and digital services to over 11 million customers.

What you will do

• Lead end-to-end delivery of contact centre programs spanning technology, process, and people change.
• Partner with Operations, Workforce Management, CX, Digital, and Technology teams to ensure operational fitness.
• Define project scope, success measures, and outcomes aligned to customer experience and service levels.
• Manage integrated delivery plans covering technology build, business readiness, and operational transition.
• Oversee financial management, vendor costs, and benefits realisation within agreed tolerances.
• Establish delivery governance and manage risks, issues, and dependencies across multiple vendors.

Requirements

• 5+ years of experience delivering complex programs within telecommunications contact centres or customer operations.
• Proven delivery capability using Agile, Hybrid, and Waterfall methodologies.
• Experience in Capex and/or Opex financial management ($3M+).
• Strong stakeholder management skills across diverse business and technical functions.
• Ability to manage delivery teams in complex, matrixed environments.

Nice to have

• Experience with voice and digital channel transformation.
• Strong emotional intelligence and problem-solving inclination.
• High-level presentation and reporting skills for senior stakeholders.

Culture & Benefits

• Flexible working arrangements with a hybrid office/remote model.
• Competitive remuneration including monthly service credits and product discounts.
• Inclusive parental leave policy of up to 16 weeks.
• Access to a vibrant office campus with gym, childcare, and convenience facilities.
• Comprehensive wellbeing support with 24/7 access to counselling services.
• Commitment to diversity and inclusion through various employee-led networks.