Senior Product Designer (Customer Success)

TL;DR

Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences for a complex service ecosystem with an accent on AI-augmented customer support and delivery workflows. Focus on driving product strategy through experimentation, data-driven insights, and cross-functional collaboration to enhance customer satisfaction.

Location: Must be based in Europe

Company

hirify.global is a remote-first platform facilitating AI-powered matching between candidates and partner companies.

What you will do

• Lead the design of post-purchase journeys including order tracking, returns, repairs, and support.
• Develop intuitive interactions for AI-augmented customer service solutions.
• Prioritize strategic product opportunities using customer research and data experimentation.
• Collaborate with product managers and engineers to ensure consistency across complex ecosystems.
• Balance user needs with operational, technical, and logistics constraints.
• Validate design solutions through continuous testing and measurable outcomes.

Requirements

• Minimum 5 years of experience in digital product design with end-to-end ownership.
• Based in Europe with the legal right to work.
• Fluent professional English required.
• Proven ability to thrive in ambiguous environments using iterative design.
• Strong proficiency in AI tools and interest in emerging AI capabilities.
• Experience designing for complex systems involving multiple stakeholders.

Nice to have

• Experience in customer support, e-commerce, or conversational AI design.
• Proficiency in German.

Culture & Benefits

• Fully remote role with optional access to modern office environments.
• Flexible working hours with a focus on autonomy.
• Dedicated learning budget for professional development.
• Access to mental health and personal development coaching.
• Regular company-wide team gatherings and workshops.
• Inclusive, feedback-driven culture.