Мэтч & Сопровод
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Описание вакансии
TL;DR
Revenue Enablement Manager (SaaS/CX): Designing and executing scalable enablement programs for the global Customer Experience team with an accent on translating complex technical concepts into practical learning experiences. Focus on identifying skill gaps, partnering with CX leadership to drive customer adoption, and measuring program impact via KPIs.
Location: Remote within Ireland (Expectation of at least one day per week in the Dublin office). Must be entitled to work permanently in Ireland.
Company
Tines is an intelligent workflow platform that applies AI, automation, and integration to drive real business results for a diverse range of customers.
What you will do
- Own the CX enablement blueprint, identifying skill gaps and prioritizing high-impact enablement investments.
- Partner with CX leadership and RevOps to align enablement initiatives with critical business drivers.
- Design and execute scalable enablement programs and manager coaching kits to drive sustained behavior change.
- Collaborate cross-functionally with Sales, Product Marketing, and RevOps to deliver GTM initiatives.
- Implement a continuous improvement cycle for resources based on feedback and performance data.
- Define KPIs and track program performance to surface actionable insights for future investments.
Requirements
- 7+ years of experience in CX enablement, sales enablement, customer success, or similar roles within enterprise software or SaaS.
- Proven success in designing and scaling technical enablement programs that lead to measurable revenue growth.
- Strong strategic thinking and execution skills with an ability to manage complex details.
- Exceptional presentation, verbal, and written communication skills.
- Data-driven mindset with the ability to leverage metrics and dashboards for optimization.
- Must be entitled to work permanently in Ireland.
Nice to have
- Previous experience working within a B2B SaaS organization.
- Familiarity with CX and enablement tools such as Planhat, Salesforce, or WorkRamp.
Culture & Benefits
- Company driven by values of Simplicity, Speed, and Soundness.
- Culture that nurtures individual curiosity, growth, and integrity.
- Commitment to equal employment opportunities regardless of background.
- Support for career pivots and a strong belief in learning and growth.
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