Customer Service Representative (Ecommerce)

TL;DR

Customer Service Representative (Ecommerce): Managing customer queries and mediating disputes between buyers and sellers on a unique marketplace with an accent on Romanian and English communication. Focus on resolving complex challenges via chat, email, and phone to ensure high customer retention and satisfaction.

Location: Must be based in Lisbon, Portugal, and work in the office at least 2 days per week

Salary: €18,000–€23,000

Company

A one-of-a-kind global marketplace for buying and selling special, curated objects.

What you will do

• Solve complex challenges and manage disputes and complaints between buyers and sellers.
• Address customer queries in a timely manner via chat, email, phone, and social media.
• Mediate between customers to find mutually beneficial solutions.
• Collaborate with Sales and Experts to provide feedback for improving the overall Customer Experience.

Requirements

• 1 to 4 years of experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in Romanian and English.
• Based in Lisbon, Portugal, with the ability to commute to the office at least 2 days per week.
• Flexibility to work at least 2 weekends a month and some public holidays.
• Availability to work 40 hours per week.
• Strong analytical and critical thinking skills.

Culture & Benefits

• Annual Gross Base Salary of €18,000 - €23,000.
• Health insurance including dental coverage from day 1.
• Work From Home allowance and covered commuting costs to the Lisbon office.
• Inclusive, queer-friendly environment with a diverse team of 60+ nationalities.
• Clear development plans and mentorship programs.
• Perks including Catavouchers and an extra day off annually to "Pursue Your Passion".