HR Direct Advisor

TL;DR

HR Direct Advisor: Providing end-to-end HR service delivery and guidance to employees and managers with an accent on policy adherence, case handling, and process consistency. Focus on resolving routine-to-moderately complex inquiries, maintaining data compliance, and collaborating with internal partners to ensure efficient service delivery.

Location: Shanghai, China

Company

hirify.global is a global leader in food processing and packaging solutions committed to making food safe and available everywhere.

What you will do

• Handle employee and manager inquiries end-to-end using standard procedures and clear documentation.
• Provide accurate policy and process guidance, escalating complex or non-routine cases.
• Utilize HR systems and knowledge bases to ensure consistent and timely service delivery.
• Identify and flag case trends to support continuous improvement and knowledge base updates.
• Collaborate with internal partners such as Payroll and Country Services to resolve cases efficiently.
• Maintain strict compliance with data privacy, process controls, and quality standards.

Requirements

• Solid working knowledge of HR policies and processes relevant to the scope.
• Strong customer orientation with high attention to detail.
• Effective written communication skills.
• Ability to prioritize and manage case workloads efficiently.
• Working proficiency in HR systems and knowledge base usage.
• Must be based in Shanghai, China.

Culture & Benefits

• Opportunities for professional development and training in a global landscape.
• Culture that pioneers innovation and drives visible results.
• Equal opportunity employment valuing diversity and inclusion.
• Market competitive compensation and benefits.
• Flexible working arrangements.